Kao USA Inc. Inc. takes the safety of its products seriously. As such, we took the precautionary step of voluntarily recalling several lots of Jergens® Ultra Healing Moisturizer, 3 oz and 10 oz sizes, after Pluralibacter gergoviae bacteria was detected.
Further investigation to determine the scope of the issue is still ongoing. However, Kao USA Inc. issued a voluntary recall of the affected product by removing the product in question from warehouses, working with retailers to ensure the product does not remain on store shelves, and proactively notifying our valued consumers. Kao USA Inc. will inform regulatory authorities.
The issue is limited to select lot codes of 3 oz and 10 oz Jergens® Ultra Healing Moisturizer.
The affected lot codes for the 3 oz size can be found on the back of the bottle printed in black ink and begin with the prefix “ZU”:
ZU712851
ZU712861
ZU712871
ZU712881
ZU712911
ZU722851
ZU722861
ZU722871
ZU722881
The affected lot codes for the 10 oz size can be found on the bottom of the bottle printed in black ink and begin with the prefix “ZU”:
ZU722741
ZU722771
ZU722781
ZU732781
ZU732791
ZU732801
ZU732811
ZU732821
Kao encourages all consumers who have product from a recalled lot to discontinue use and call the Kao USA Inc. Consumer Care Center for a replacement coupon and product return instructions at the following number: 1.800.742.8798 or email us at consumer@kao.com.
If you have questions or comments – please see the below contacts:
Media Contact: Stephanie Kennedy skennedy@twelvenote.com or by phone at 516.425.5390
Consumer Contact: consumer@kao.com or By phone at 888.463.6332